Stairlifts are a fantastic solution for maintaining mobility and independence at home, but like any equipment, they can occasionally encounter problems. Knowing how to identify and address these issues can save time and frustration.
In this guide, we’ll explore the most common stairlift problems, their causes, and what you can do to resolve them. Plus, we’ll share tips on how to keep your stairlift in excellent working condition.
1. Power Supply Problems
The Issue: Your stairlift stops working or doesn’t move at all.
What Causes It?
- Loose power cables.
- A tripped circuit breaker.
- Dead or faulty batteries in battery-operated models.
How to Fix It:
- Check that the stairlift is plugged in and that the power switch is turned on.
- Inspect the circuit breaker and reset it if it has tripped.
- If your stairlift runs on batteries, ensure they are charged. Replace old batteries if necessary.
2. Obstruction Detection
The Issue: The stairlift stops mid-track for no apparent reason.
What Causes It?
- Safety sensors detect an obstruction on the track or stairs.
How to Fix It:
- Examine the track and surrounding area for objects or debris blocking the sensors.
- Clean the track and remove any obstructions.
3. Remote Control Problems
The Issue: The remote control doesn’t work, making it difficult to operate or call the stairlift.
What Causes It?
- Dead batteries.
- Signal interference.
- Damage to the remote.
How to Fix It:
- Replace the remote’s batteries.
- Ensure the remote is within the signal range of the stairlift.
- If the remote is damaged, contact a technician to replace it.
4. Track Issues
The Issue: The stairlift gets stuck or doesn’t glide smoothly.
What Causes It?
- Dirt or debris on the track.
- Wear and tear on the rail or moving parts.
How to Fix It:
- Clean the track with a dry cloth to remove dirt or dust.
- Schedule a professional servicing to inspect and address wear or alignment issues.
5. Seat or Armrest Problems
The Issue: The seat doesn’t swivel, or the armrests don’t lock properly.
What Causes It?
- Jammed or worn-out locking mechanisms.
How to Fix It:
- Lubricate moving parts with a manufacturer-approved lubricant.
- If the issue persists, have a technician repair or replace the mechanism.
6. Unusual Noises
The Issue: Your stairlift makes grinding, squeaking, or clicking noises during use.
What Causes It?
- Loose parts.
- Lack of lubrication.
- Motor or gearbox wear.
How to Fix It:
- Tighten any visible loose screws or bolts.
- Apply lubrication to the track and moving parts as per the user manual.
- Consult a professional for motor or gearbox repairs.
7. Speed Issues
The Issue: The stairlift moves slower than normal or doesn’t maintain a steady speed.
What Causes It?
- Low battery charge.
- Dirt or blockages on the track.
- Motor wear.
How to Fix It:
- Check the battery charge and replace old batteries if needed.
- Clean the track and remove any obstructions.
- Schedule a professional inspection for motor maintenance.
8. Faulty Key Switch
The Issue: The stairlift won’t start because the key switch isn’t working.
What Causes It?
- Damaged or improperly inserted key.
How to Fix It:
- Ensure the key is fully inserted and turned to the correct position.
- If the key is damaged, replace it through your stairlift provider.
9. Emergency Stop Activated
The Issue: The stairlift won’t move because the emergency stop has been triggered.
What Causes It?
- Accidental activation of the emergency stop button or switch.
How to Fix It:
- Locate the emergency stop button and reset it.
- Check for any underlying issues before restarting the stairlift.
10. General Wear and Tear
The Issue: The stairlift becomes less reliable or shows signs of age.
What Causes It?
- Daily use over several years without regular maintenance.
How to Fix It:
- Schedule regular servicing to replace worn-out parts and keep the stairlift running smoothly.
Preventative Tips to Keep Your Stairlift Running Smoothly
- Clean the Track Regularly: Wipe it down to prevent dirt buildup.
- Charge Batteries Consistently: Keep the lift parked at its charging point when not in use.
- Lubricate Moving Parts: Use approved lubricants to prevent squeaks and maintain smooth operation.
- Schedule Annual Servicing: A professional check-up can catch small issues before they become big problems.
When to Call a Professional
Stairlifts are a lifeline for many, and keeping them in good working order is essential. Whether it’s a simple power issue or a more complex mechanical fault, knowing how to identify and address common problems can save you time and stress.
If you’ve tried basic troubleshooting and the problem persists, it’s time to call in the experts. At Deltron Lifts, we specialise in stairlift maintenance and repairs, ensuring your lift stays safe and reliable.
- Expert Engineers: Our team is skilled in troubleshooting and rectifying technical faults in both straight and curved stairlifts.
- Prompt Service: We provide same-day maintenance and repairs, connecting you with local engineers for swift assistance.
- All Makes and Models: We service a wide range of stairlift brands, including Stannah, Acorn, Brooks, Handicare, Companion, and Minivator.
- 24/7 Emergency Response: Our team is available around the clock to address urgent repair needs, minimising downtime and inconvenience.
Regular servicing is crucial to prevent failures and ensure the longevity of your stairlift. Trust Deltron Lifts to keep your equipment running smoothly. Call us at 0330 179 0124 or get in touch for more information.